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Pet Photo Phone Case - Showcase Your Furry Friend in Style!

Transform a beloved photo of your pet into a bespoke phone case. Here's the process:

1. Order the pet photo phone case, ensuring you choose the right size for your device.
2. If you have specific design requests, detail them in the 'order note' option after purchase.
3. Send a high-resolution image of your pet to hello@shopcaselix.com.
4. Our design team will tailor the image for your case. A preview is available upon request.
5. Once perfected, we ship your personalized pet phone case to you.

No design skills? No problem! Just provide a clear photo, and let us craft the magic. For any queries or to request a design preview, connect with our dedicated customer support.

SLIM
-One-piece hardshell design
-Ultra thin, slim and lightweight
-Camera protected by raised housing bezel around camera
-For those who like the original shape of the smartphone

TOUGH
-Double layer: Silicone internal + hard shell external
-Covers all around the phone
-Protect your screen with raised bezels
-Camera protected by raised housing bezel around camera
-Slim shape makes it easy to hold
-For those who need extra protection while maintaining style

Matte Finish:
- Non-reflective and smooth surface
- Subdued and elegant appearance
- Slightly textured feel to the touch
- Minimizes fingerprints, smudges, and scratches
- Provides a better grip
- Popular for a sophisticated and understated look

Glossy Finish:
- Shiny and reflective surface
- Enhances visual appeal and vibrancy
- Sleek and polished appearance
- More prone to fingerprints, smudges, and scratches
- Requires more maintenance to keep it free from visible marks
- Attracts those who prefer an eye-catching and glossy look

OUR DESIGN

-All designs are printed on the same material. We do not use any wood or glitter in our iPhone protective cases.
-This is a permanent print. No scratches or fading in daily use.
-Actual products and colors may differ depending on screen settings.
-Despite our best efforts, all premium iPhone cases are custom and handcrafted, so the design of the actual product may vary slightly from the product image.

Important Policy about Custom made Phone cases:

Non-Refundable Policy:

Custom made phone cases are non-refundable. Once an order is placed and the production process begins, we are unable to offer refunds or exchanges. This policy applies to all custom phone case orders, regardless of the reason for cancellation or return.

Order Modification and Cancellation:

It is important to review your order details thoroughly before finalizing your purchase. We understand that changes may be necessary, but once the production process has commenced, we cannot accommodate modifications or cancellations. Therefore, it is essential to double-check your order and ensure all details are accurate before submitting.

Design Approval:

Before production begins, we will provide you with a design preview upon request or proof for your approval. It is your responsibility to carefully review the design, including spelling, colors, and any other customization elements. Once you provide your approval, the production process will start, and no further changes can be made.

 

ENVÍO DE PRIMERA CLASE:

Enviamos todos los pedidos el mismo día excepto fines de semana y días festivos.
El envío suele tardar entre 2 y 5 días laborables de media.
Utilizamos empaques de primera línea para recibir su pedido de manera segura.

Envio domestico:

Los pedidos se envían a través de USPS desde Kissimmee, FL dentro de las 24 horas, de lunes a sábado.

-Envío Gratis (2-5 días)

-USPS prioritario (1-3 días) - $9

Envío internacional:

Envío gratis (7-14 días) - Pedidos $60+

Devoluciones gratis:

Si no está satisfecho con su pedido, devuélvalo dentro de los 14 días posteriores a la entrega para obtener un reembolso completo. Aprende más

1. What's the primary shipping carrier for Caselix?

   • USPS (United States Postal Service) is our primary shipping carrier for all orders.

2. How does free shipping for U.S. orders work?

   • Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.

3. How much is Priority Shipping for U.S. orders?

   • Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.

4. What are the shipping costs and times for Canada?

   • USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.

5. How much does international shipping cost, excluding Canada?

   • Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).

6. I have an issue with my order and want to return the item. How can I do it?

   • Simply email us at hello@shopcaselix.com with a reason for your return, and we will be happy to resolve your issue.

7. Are your phone cases MagSafe compatible?

   • Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.

8. What is your return policy?

   • We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at hello@shopcaselix.com to initiate a return.

9. How long does it take for my order to arrive?

   • Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.

10. Do you offer exchanges?

• Yes. If you wish to exchange an item for a different size or color, please contact us at hello@shopcaselix.com.

11. Lost package or damaged item?

• If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.

12. Where do you ship from and how long does it take?

• We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.

13. Can I combine multiple promotions?

• Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.

14. What payment methods do you accept?

• All major credit cards and PayPal are accepted.

15. Can I track my order?

• Yes, a tracking number will be provided once your order ships.

16. How can I contact customer service?

• Reach out to us at hello@shopcaselix.com or via our website's contact form. We typically respond within one business day.