Caselix Special: Buy 2 Cases and get 2 Free Just add 4 items to cart and pay for 2 items only at checkout. No Code Needed (Excludes Sale items) Learn more

Custom Collage Phone Case - Your Memories, Our Design!

Get a personalized phone case with your favorite photos in a unique collage. Here's how:

1. Order the custom collage phone case. Make sure to select the correct size for your phone.
2. If you have specific requests, mention them in the 'order note' option while purchasing.
3. Email 5-7 of your high-quality photos to hello@shopcaselix.com with your order number.
4. Our team designs the collage. Preview is available upon request.
5. We ship your tailor-made case to you.

No design skills needed - we handle the details. Cherish your moments with our expertly crafted phone case. Ensure your photos are of high quality for the best result. For any queries or if you'd like a design preview, contact our customer support. Remember to send photos post-order.

Important:
- All products are made to order.
- The metal plate case does not support wireless charging.
- No exchanges, no refund for custom orders.
- Be sure to select the correct phone version when ordering.

FIRST CLASS SHIPPING:

• We ship all orders the same day except customized orders, weekends, and holidays.
• Shipping usually takes about 1-3 business days on average.
• We use top of the line packaging to receive your order securely.

📢 Shipping Update Announcement!

We are thrilled to introduce our updated shipping policy to enhance your shopping experience. Not only have we refined our general shipping details, but we've also introduced specialized shipping rates for our range of products, including the Tough cases, Apple watch bands, Galaxy watch bands, and Airpods Max case.

Key Updates:

• Free Standard Shipping for all U.S. orders.
• Specialized Rates for select products.
• More Country-Specific Rates for faster and more efficient delivery.

Kindly take a moment to review our comprehensive shipping policy to familiarize yourself with these exciting changes. Learn more

Free Returns:

If you're not satisfied with your order, ship it back within 14 days of delivery for a full refund!

1. What's the primary shipping carrier for Caselix?

   • USPS (United States Postal Service) is our primary shipping carrier for all orders.

2. How does free shipping for U.S. orders work?

   • Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.

3. How much is Priority Shipping for U.S. orders?

   • Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.

4. What are the shipping costs and times for Canada?

   • USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.

5. How much does international shipping cost, excluding Canada?

   • Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).

6. I have an issue with my order and want to return the item. How can I do it?

   • Simply email us at hello@shopcaselix.com with a reason for your return, and we will be happy to resolve your issue.

7. Are your phone cases MagSafe compatible?

   • Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.

8. What is your return policy?

   • We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at hello@shopcaselix.com to initiate a return.

9. How long does it take for my order to arrive?

   • Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.

10. Do you offer exchanges?

• Yes. If you wish to exchange an item for a different size or color, please contact us at hello@shopcaselix.com.

11. Lost package or damaged item?

• If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.

12. Where do you ship from and how long does it take?

• We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.

13. Can I combine multiple promotions?

• Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.

14. What payment methods do you accept?

• All major credit cards and PayPal are accepted.

15. Can I track my order?

• Yes, a tracking number will be provided once your order ships.

16. How can I contact customer service?

• Reach out to us at hello@shopcaselix.com or via our website's contact form. We typically respond within one business day.