Ocean Gem

Product Description
Protect your phone in style with our 2D Sublimation Phone Case, featuring a premium slim-fit TPU rubber frame and a vibrant aluminum backplate. Designed for everyday durability, the case offers textured edges for a non-slip grip and easy access to all ports and buttons.

Each design is heat-sublimated onto a glossy metal plate for vivid, lasting color that resists scratches and fading. The aluminum insert is securely attached with military-grade adhesive, combining style and strength in one sleek case.

Features:
✓ Durable TPU rubber for reliable protection
✓ Slim, lightweight fit without the bulk
✓ Textured sides for enhanced grip
✓ Precise cutouts and responsive buttons
✓ Glossy aluminum back with vibrant, high-resolution design
✓ Scratch- and chip-resistant finish

Important:

• All products are made to order

• The metal plate case does not support wireless charging

• No exchanges or refunds for custom or made-to-order items

• Please double-check your phone model before placing an order

We offer reliable, fast shipping with transparent pricing based on your location and selected shipping method.

🇺🇸 United States

• Standard Shipping:
  3–5 business days — $5.00 USD
• FREE Standard Shipping on orders $50+
• Express Shipping:
  1–2 business days — $10.00 USD

🇨🇦 Canada

• Economy International Shipping:
  6–10 business days — $15.00 USD

🌍 International (Excluding Canada)

• Standard International Shipping:
  10–15 business days — $20.00 USD
• Express International Shipping:
  3–8 business days — $40.00 USD

🌎 Country-Specific Rates

Australia

• Standard Shipping: 2–6 business days — $7.00 USD
• FREE Standard Shipping on orders $50+

United Kingdom

• Standard Shipping: 3–5 business days — £4 GBP
• FREE Standard Shipping on orders £50+

📦 Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).
• Processing times may be slightly longer during peak seasons or promotions.

📬 Tracking

• A tracking number will be emailed once your order ships.
• Tracking can be viewed via the carrier’s website.

🔄 Free Returns

If you’re not satisfied with your order, you may return it within 14 days of delivery for a full refund.
Learn more

📘 More Information

For full details, please review our complete Shipping Policy.
Learn more

Through our production partner, every 25 cases produced helps fund the planting of a mangrove tree via Veritree, helping restore coastal ecosystems.

We want you to shop with confidence.

• 14-Day Returns on eligible, unused, non-personalized items in their original condition.
  
• Exchanges Available if you ordered the wrong size or would like a different product.

• Custom & Personalized Items are made specifically for you and cannot be returned unless they arrive damaged or incorrect.
  
• If your order arrives damaged, defective, or incorrect, simply contact us within 14 days with photos and we'll make it right.
  
• Return shipping costs are the customer's responsibility unless the return is due to our error.
  

If you have any questions, we're always happy to help.

📧 hello@shopcaselix.com

View our complete Refund & Return Policy:

https://www.shopcaselix.com/policies/refund-policy

📱 How do I find my phone model?

To ensure the perfect fit, please verify your phone model before placing your order.

iPhone: Settings → General → About → Model Name

Samsung: Settings → About Phone

Google Pixel: Settings → About Phone

If you're unsure which model you have, feel free to contact us before ordering—we're happy to help.

🚚 How long does shipping take?

United States

• Standard Shipping: 3–5 business days (FREE on orders $50+, otherwise $5.00)

• Express Shipping: 1–2 business days ($10.00)

Canada

• Economy Shipping: 6–10 business days ($15.00)

International

• Standard Shipping: 10–15 business days ($20.00)

• Express Shipping: 3–8 business days ($40.00)

Shipping times begin once your order has been processed.

📦 Where do you ship from?

All orders are shipped from Kissimmee, Florida, USA.

📍 Can I track my order?

Yes! Once your order has shipped, you'll receive a tracking email with a tracking number so you can follow your package every step of the way.

🧲 Are your phone cases MagSafe compatible?

Yes! Our Tough MagSafe Cases and Metallic MagSafe Cases are fully compatible with MagSafe chargers and accessories.

Please note that only products specifically labeled as MagSafe include the built-in magnetic ring.

🎨 Will my case look exactly like the photos?

We do our best to ensure colors appear as accurately as possible. However, slight variations may occur due to differences in screen brightness, monitor settings, and the printing process.

For personalized products, final colors may vary slightly from what you see on your screen.

✨ Do you offer personalized products?

Yes! We offer personalized phone cases, engraved cases, Apple Watch bands, Kindle cases, luggage tags, and more.

Simply upload your photos or personalization details on the product page before adding your item to the cart.

🔄 What is your return policy?

We accept returns within 14 days of delivery for unused, non-personalized items in their original condition and packaging.

To start a return, simply contact us at hello@shopcaselix.com.

Please note that personalized and custom-made products cannot be returned unless they arrive damaged or incorrect.

🔁 Do you offer exchanges?

Yes! If you'd like to exchange your item for a different phone model or style, please contact us within 14 days of delivery.

We'll guide you through the exchange process and help ensure you receive the correct product.

📷 What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Include a few clear photos of the product and packaging, and we'll work quickly to make it right.

📬 What if my package is lost?

If your package appears delayed or lost, please contact us and we'll gladly help investigate with the shipping carrier.

If tracking shows your package was delivered to the shipping address provided during checkout, we recommend checking with household members, neighbors, or your local post office before reaching out.

🎉 Can I combine multiple promotions?

Only one promotional offer or discount code may be applied per order.

Sale and clearance items are final sale unless they arrive damaged or defective.

💳 What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

💬 How can I contact Caselix?

Our friendly support team is always here to help.

📧 hello@shopcaselix.com

You can also reach us through the contact form on our website.

We typically respond within one business day, and often much sooner during business hours.