Política de reembolso


Last updated July 01, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@shopcaselix.com with your order number. Once the order is approved, place the item securely in its original packaging and mail your return to the following address:

CASELIX
Attn: Returns
ORDER #
P.O. Box 450003
kissimmee, FL 34745
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
¬† ¬† ¬†‚óŹ ¬† ¬†¬†Custom products (such as special orders or personalized items)
¬† ¬† ¬†‚óŹ ¬† ¬†¬†Item(s) on SALE or BOGO offers


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
¬† ¬† ¬†‚󏬆¬† ¬†¬†Sale items are FINAL SALE and cannot be returned.
¬† ¬† ¬†‚󏬆¬† ¬†¬†We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
¬† ¬† ¬†‚󏬆¬† ¬†¬†The returned product must not be used and should be sent to us in its original packaging.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hello@shopcaselix.com