Refund policy
Last updated: September 15, 2026
We want customers to understand the return terms before purchasing. This policy applies to orders placed through shopcaselix.com.
14-day return window
Eligible items may be returned within 14 calendar days of confirmed delivery. To qualify, an item must be unused, unworn, undamaged, and returned in its original condition and packaging. Proof of purchase is required.
Start a return
Before mailing anything, email hello@shopcaselix.com with your order number and the item you wish to return. If approved, we will provide return instructions. Items returned without authorization may be delayed or refused.
Approved returns should be sent using a trackable method to:
CASELIX Returns — Order #[your order number]
3050 Dyer Blvd, PMB 249
Kissimmee, FL 34741
United States
Return shipping
Customers pay return shipping for preference changes, ordering the wrong device/model, or other non-defective returns. Original shipping and expedited-shipping charges are nonrefundable. If CASELIX sent an incorrect item or confirms that an item arrived damaged or defective, CASELIX will provide an appropriate replacement, refund, or return instructions at no additional cost as required by applicable law.
Personalized and custom products
Personalized, custom-photo, monogrammed, engraved, and other made-to-order products are final sale and cannot be returned or exchanged for preference changes, spelling choices, customer-supplied image quality, or ordering the wrong model. This exclusion does not apply when CASELIX confirms that the item arrived damaged, defective, or materially different from the approved order.
Promotions, sale items, and Buy 2 Get 1 Free
Items specifically marked “Final Sale” cannot be returned for preference changes. Other eligible promotional items may be returned subject to this policy.
For a Buy 2 Get 1 Free order, the promotion is recalculated when any participating item is returned. To receive the maximum eligible refund, all items connected to the promotion—including the free item—must be returned. If the free item is kept, its promotional value may be deducted from the refund. Discounts are not converted to cash or transferred to items that are not retained.
Damaged, defective, or incorrect items
Contact us within 7 calendar days of delivery with the order number and clear photos showing the item, packaging, and issue. Keep the product and packaging until we respond. We may request additional information. Depending on the circumstances and applicable law, we may offer a replacement, refund, or another reasonable solution.
Wrong size or device model
Device selections are the customer’s responsibility. Eligible non-custom items may be returned within the 14-day window. Exchanges depend on availability and may require the customer to pay return shipping and any new shipping charge or price difference.
Refunds
After an approved return is received and inspected, we normally issue the eligible refund to the original payment method within 3 business days. Banks and payment providers may require an additional 5–10 business days to post the credit. We will email you when the refund is issued.
Order changes and cancellations
Contact us within 1–2 hours of ordering to request a cancellation, address change, or product change. Requests are not guaranteed because production and fulfillment can begin quickly. Orders that have entered production or shipped cannot be canceled. Personalized items that have entered production remain final sale.
Color and appearance
Colors may vary slightly because of screen settings and manufacturing. Unless a product description expressly states otherwise, glitter, marble, metallic, pearl, gemstone, stained-glass, and textured effects may be printed artwork rather than physical materials or raised texture. Minor screen-to-print variation is not considered a defect.
Contact
Email hello@shopcaselix.com. We normally respond within 1–2 business days.