Refund policy

Last updated: September 30, 2026

We want customers to understand the return terms before purchasing. This policy applies to orders placed through shopcaselix.com.

14-day return window

Eligible full-price items may be returned within 14 calendar days of confirmed delivery. To qualify, an item must be unused, unworn, undamaged, and returned in its original condition and packaging. Proof of purchase is required.

Start a return

Before mailing anything, email hello@shopcaselix.com with your order number and the item you wish to return. If approved, we will provide return instructions. Items returned without authorization may be delayed or refused.

Approved returns should be sent using a trackable method to:

CASELIX Returns — Order #[your order number]
3050 Dyer Blvd, PMB 249
Kissimmee, FL 34741
United States

Return shipping

Customers pay return shipping for preference changes, ordering the wrong device or model, or other non-defective returns. Original shipping and expedited-shipping charges are nonrefundable. If CASELIX sent an incorrect item or confirms that an item arrived damaged or defective, CASELIX will provide an appropriate replacement, refund, or return instructions at no additional cost as required by applicable law.

Personalized and custom products

Personalized, custom-photo, monogrammed, engraved, and other made-to-order products are final sale and cannot be returned or exchanged for preference changes, spelling choices, customer-supplied image quality, or ordering the wrong model. This exclusion does not apply when CASELIX confirms that the item arrived damaged, defective, or materially different from the approved order.

Sale items and Buy 2 Get 1 Free

Items marked “Final Sale” cannot be returned or exchanged for preference changes.

All items purchased through a Buy 2 Get 1 Free promotion are final sale and cannot be returned or exchanged for preference changes, ordering the wrong device model, size, color, or case type. This restriction applies to every participating item in the promotional order, including the free item. This restriction does not apply when CASELIX confirms that an item arrived damaged, defective, or materially different from the order.

Damaged, defective, or incorrect items

Contact us within 7 calendar days of delivery with the order number and clear photos showing the item, packaging, and issue. Keep the product and packaging until we respond. We may request additional information. Depending on the circumstances and applicable law, we may offer a replacement, refund, or another reasonable solution.

Wrong size or device model

Device selections are the customer’s responsibility. Eligible full-price, non-custom items may be returned within the 14-day window. Exchanges depend on availability and may require the customer to pay return shipping, new shipping charges, and any price difference. Buy 2 Get 1 Free promotional items remain final sale as stated above.

Refunds

After an approved return is received and inspected, we normally issue the eligible refund to the original payment method within 3 business days. Banks and payment providers may require an additional 5–10 business days to post the credit. We will email you when the refund is issued.

Order changes and cancellations

Contact us within 1–2 hours of ordering to request a cancellation, address change, or product change. Requests are not guaranteed because production and fulfillment can begin quickly. Orders that have entered production or shipped cannot be canceled. Personalized items that have entered production remain final sale.

Color and appearance

Colors may vary slightly because of screen settings and manufacturing. Unless a product description expressly states otherwise, glitter, marble, metallic, pearl, gemstone, stained-glass, and textured effects may be printed artwork rather than physical materials or raised texture. Minor screen-to-print variation is not considered a defect.

Contact

Email hello@shopcaselix.com. We normally respond within 1–2 business days.