What's the primary shipping carrier for Caselix?
- USPS (United States Postal Service) is our primary shipping carrier for all orders.
How does free shipping for U.S. orders work?
- Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.
How much is Priority Shipping for U.S. orders?
- Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.
What are the shipping costs and times for Canada?
- USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.
How much does international shipping cost, excluding Canada?
- Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).
I have an issue with my order and want to return the item. How can I do it?
- Simply email us at firstname.lastname@example.org with a reason for your return, and we will be happy to resolve your issue.
Are your phone cases MagSafe compatible?
- Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.
What is your return policy?
- We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at email@example.com to initiate a return.
How long does it take for my order to arrive?
- Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.
Do you offer exchanges?
- Yes. If you wish to exchange an item for a different size or color, please contact us at firstname.lastname@example.org.
- Lost package or damaged item?
- If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.
- Where do you ship from and how long does it take?
- We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.
- Can I combine multiple promotions?
- Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.
- What payment methods do you accept?
- All major credit cards and PayPal are accepted.
- Can I track my order?
- Yes, a tracking number will be provided once your order ships.
- How can I contact customer service?
- Reach out to us at email@example.com or via our website's contact form. We typically respond within one business day.