FAQs for Caselix's Shipping and Orders

What’s the primary shipping carrier for Caselix?

USPS (United States Postal Service) is our primary shipping carrier for all U.S. orders. For international shipments, we work with trusted global delivery partners depending on the destination.

How does free shipping for U.S. orders work?

We offer Free Standard Shipping on U.S. orders $50 and up, with an estimated delivery time of 3–5 business days. Orders under $50 ship at a flat rate of $5.00 USD.

What U.S. shipping options are available?

  • Standard Shipping: 3–5 business days — $5.00 USD (Free on orders $50+)

  • Express Shipping: 1–2 business days — $10.00 USD

What are the shipping costs and delivery times for Canada?

  • Economy International Shipping:
    6–10 business days — $15.00 USD

How much does international shipping cost (excluding Canada)?

  • Standard International Shipping:
    10–15 business days — $20.00 USD

  • Express International Shipping:
    3–8 business days — $40.00 USD

Do you offer country-specific shipping rates?

Yes. We offer specialized rates for select countries, including Australia and the United Kingdom, with free standard shipping on qualifying orders. Shipping costs and delivery times are shown at checkout based on your location.

How long does it take for my order to arrive?

  • U.S. orders: 3–5 business days (Standard)

  • International orders: Typically 7–15 business days, depending on location and shipping method selected

Where do you ship from?

All orders ship from Kissimmee, Florida (USA).

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your delivery.

Are your phone cases MagSafe compatible?

Yes. Our Tough Cases and Metallic Cases are available in MagSafe-compatible options. Only cases with a visible magnet ring will work with MagSafe accessories.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. To start a return, email us at hello@shopcaselix.com.

Do you offer exchanges?

Yes. If you’d like to exchange an item for a different size or color, please contact us at hello@shopcaselix.com and we’ll assist you.

What if my package is lost or arrives damaged?

  • If tracking shows “Delivered” or an incorrect address was provided, we are not responsible.

  • For damaged items, please contact us with photos so we can make it right.

Can I combine multiple promotions?

Only one promotion can be used per order. Sale items are already discounted, are final sale, and include free shipping when applicable.

What payment methods do you accept?

We accept all major credit cards and PayPal.

How can I contact customer service?

You can reach us at hello@shopcaselix.com or through our website’s contact form. We typically respond within one business day.