Custom Photo Case Galaxy

Important:
- All products are made to order.
- The metal plate case does not support wireless charging.
- No exchanges, no refund for custom orders.
- Be sure to select the correct phone version when ordering.

- Kindly note that the product you receive may feature a glossy/flash effect, enhancing the image on the case for a more realistic appearance. This effect is not depicted in the product images. We apologize for any confusion this may cause. Should you have any questions or preferences, please do not hesitate to contact us. Your satisfaction is our top priority.

FIRST CLASS SHIPPING:

• We ship all orders the same day except customized orders, weekends, and holidays.
• Shipping usually takes about 1-3 business days on average.
• We use top of the line packaging to receive your order securely.

Product Disclaimer:

- The pictures might show different phones.
- Only Galaxy S22 Ultra, S23 Ultra, Note 20 Ultra, and S24 Ultra, which have square edges.
- All other Galaxy phones have round edges.
- If you're not sure if it fits your phone, just ask us. Thanks for understanding.

ENVÍO DE PRIMERA CLASE:

Enviamos todos los pedidos el mismo día excepto fines de semana y días festivos.
El envío suele tardar entre 2 y 5 días laborables de media.
Utilizamos empaques de primera línea para recibir su pedido de manera segura.

Envio domestico:

Los pedidos se envían a través de USPS desde Kissimmee, FL dentro de las 24 horas, de lunes a sábado.

-Envío Gratis (2-5 días)

-USPS prioritario (1-3 días) - $9

Envío internacional:

Envío gratis (7-14 días) - Pedidos $60+

Devoluciones gratis:

Si no está satisfecho con su pedido, devuélvalo dentro de los 14 días posteriores a la entrega para obtener un reembolso completo. Aprende más

1. What's the primary shipping carrier for Caselix?

   • USPS (United States Postal Service) is our primary shipping carrier for all orders.

2. How does free shipping for U.S. orders work?

   • Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.

3. How much is Priority Shipping for U.S. orders?

   • Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.

4. What are the shipping costs and times for Canada?

   • USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.

5. How much does international shipping cost, excluding Canada?

   • Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).

6. I have an issue with my order and want to return the item. How can I do it?

   • Simply email us at hello@shopcaselix.com with a reason for your return, and we will be happy to resolve your issue.

7. Are your phone cases MagSafe compatible?

   • Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.

8. What is your return policy?

   • We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at hello@shopcaselix.com to initiate a return.

9. How long does it take for my order to arrive?

   • Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.

10. Do you offer exchanges?

• Yes. If you wish to exchange an item for a different size or color, please contact us at hello@shopcaselix.com.

11. Lost package or damaged item?

• If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.

12. Where do you ship from and how long does it take?

• We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.

13. Can I combine multiple promotions?

• Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.

14. What payment methods do you accept?

• All major credit cards and PayPal are accepted.

15. Can I track my order?

• Yes, a tracking number will be provided once your order ships.

16. How can I contact customer service?

• Reach out to us at hello@shopcaselix.com or via our website's contact form. We typically respond within one business day.

Please note that sale items and BOGO offers are final sale and not eligible for returns. For other items, returns must be postmarked within 14 days of purchase in new, unused condition with original tags and packaging. Return shipping costs are the customer's responsibility.

For full details, check out our Return Policy here Returns & Refunds

Slim Snap Case: Offers minimalist protection with a raised housing bezel to guard the camera lens. Ideal for those who prioritize style and prefer lightweight, sleek cases without bulky protection.

Tough Case: Provides superior defense with dual-layered protection (soft silicone interior + hard shell exterior), safeguarding both the screen and camera. Perfect for those seeking maximum durability while maintaining a fashionable look.