Witch’s Sunset

Check your exact model before ordering: on iPhone, go to Settings → General → About → Model Name; on Samsung and Google Pixel, go to Settings → About Phone. For watches, AirPods, tablets and laptops, check the model and size in the device settings or on the device itself. Similar model names do not mean the same fit. Contact us before ordering if you are unsure.

Tough cases combine a cushioned inner layer with a durable hard outer shell. Tough MagSafe adds a built-in magnetic ring for compatible chargers and accessories. Only the exact model and case-type combinations offered on the listing are available. A pattern image alone does not confirm compatibility. Cases help reduce everyday damage but cannot guarantee that a device will never be scratched or broken.

Our patterned designs are printed artwork. Gemstone, opal, pearl, metallic, glitter, marble and stained-glass effects are not real gems, foil, glitter or raised embellishments unless the listing expressly states otherwise. Printed phone cases have a smooth, glossy finish; the artwork has no raised texture or 3D details. Printed opal effects do not change colour when tilted. Other product materials and finishes are described on their listings.

Colours and print placement may vary slightly because of screens, production and product shape. These minor differences are distinct from an item that is defective or materially different from the order.

Use the personalization options shown on the listing, and check spelling, initials, image quality, cropping and placement carefully. If an option or matching product is not shown, contact us before ordering; a request is accepted only after CASELIX confirms it can be accommodated. A proof is included only when offered or arranged. Personalized and custom products are final sale for preference changes, subject to the exceptions in our return policy.

Not necessarily. Many designs are produced after purchase, so availability is separate from dispatch time. Select your exact model and case type to check whether that combination can be ordered. Models, materials and production capacity can change, particularly during busy periods. If we cannot fulfill within an advertised timeframe, we will contact you with an updated estimate and the applicable options. Preorder timing is provided on the listing when offered.

CASELIX is a U.S. business with a worldwide production network. Our 2D cases, clearance stock and warehouse-stock lens protectors ship from Florida. Other cases and accessories may be produced and dispatched by U.S. or overseas partners. The selected device model, product, delivery country and available production location determine where each item ships from.

A U.S. delivery address does not guarantee U.S. production, and items showing the same pattern can come from different locations. Contact us before purchasing if dispatch origin is important to you; we can check the selected item.

Most orders are prepared within 1–2 business days. Partner-produced items may require 1–3 business days or the production time stated on the listing. Personalized, custom, made-to-order, preorder, promotional and peak-season orders can need additional time. Business days exclude weekends and carrier-observed holidays. Production time is separate from shipping time.

Eligible U.S. standard services generally take 3–7 business days after shipment; Priority generally takes 1–3 business days where offered. International transit varies by route, carrier and production location and can take longer. See Shipping Information for current route estimates and check the services displayed at checkout.

Priority or express shipping shortens carrier transit, not necessarily production. Estimates begin after carrier acceptance and do not include customs delays. Delivery dates are estimates unless CASELIX expressly guarantees one in writing.

Please order early and allow time for both production and shipping. Holiday demand, supplier closures, carrier volume, weather and customs can extend the usual timeline. Personalized orders and orders traveling internationally may need extra time. Product availability or an estimated checkout date is not a holiday-arrival guarantee.

Contact us with the exact product, model, destination and required date before purchasing if timing is essential. We will check the available information, but cannot promise delivery by a particular occasion unless we expressly confirm a guarantee in writing.

Items may be produced at different locations and arrive in separate packages on different dates, sometimes with different carriers. Each package may have its own tracking email. Check all shipping confirmations before reporting a missing item. We do not charge extra solely because we divide an order into packages, unless a separate charge was disclosed and accepted before purchase.

Eligible U.S. orders have US$5.99 standard shipping below US$50 and free standard shipping at US$50 or more after discounts and before taxes. Priority is US$9.99 where available. International rates and free-shipping thresholds depend on the destination and product group.

MacBook, Kindle/tablet covers, warehouse items and other supplier-specific products can have separate rates. An order combining shipping groups may have combined charges at checkout; qualifying for free shipping in one group does not necessarily remove charges for another. Review the full rate breakdown and final checkout total.

International customers are responsible for destination-country duties, import taxes, brokerage and handling charges unless checkout expressly states they were collected. Customs clearance can delay delivery and is not included in normal transit estimates. Refused or unclaimed shipments and unpaid import charges can result in return-carrier or reshipping costs. See our shipping policy for details.

When available, tracking is emailed after a label is created or an item is dispatched. Allow 24–72 hours for the first carrier scan. A label-created status or temporary gap in scans does not necessarily mean a package is lost.

If the estimated delivery window has passed or tracking has not updated for an extended period, email us with your order number. Please contact us within 30 calendar days after the final estimated delivery date so we can investigate within carrier deadlines. Resolution depends on the shipment status, investigation and applicable rights.

Check entrances, mailboxes, parcel lockers, mailrooms, household members, neighbours and building staff. Allow up to 48 hours for an early delivery scan, and ask the carrier for delivery-location details. Report the issue to CASELIX within 7 calendar days of the delivery scan if the parcel is still missing.

We will help investigate. A replacement or refund depends on the investigation, address accuracy, delivery evidence, coverage and applicable law; a delivered scan does not automatically qualify for a replacement. Please include the full apartment or unit number when ordering.

Eligible full-price items may be returned within 14 calendar days of confirmed delivery. They must be unused, unworn, undamaged and in their original condition and packaging, with proof of purchase. Email hello@shopcaselix.com for approval and instructions before mailing anything. An unapproved return may be delayed or refused.

Read the Returns, Refunds & Exchanges Policy for eligibility and exceptions.

Customers pay return shipping for preference changes, an incorrectly selected device/model or other eligible non-defective returns. Use a trackable return method. Original shipping and expedited-shipping charges are nonrefundable under the policy. If an approved exchange is arranged, new shipping charges and any price difference may also apply.

If CASELIX confirms that we sent the wrong item, or that an item arrived damaged or defective, we will provide an appropriate resolution or return instructions at no additional cost as required by applicable law. Contact us before buying a return label.

Personalized, custom-photo, monogrammed, engraved and other made-to-order products are final sale for preference changes, customer spelling choices, customer-supplied image quality or an incorrectly selected model. Items marked Final Sale are also excluded.

All participating items in a Buy 2 Get 1 Free order—including the free item—are final sale for preference changes or an incorrectly selected model, size, colour or case type. These restrictions do not remove the policy’s exceptions for confirmed damage, defects or items materially different from the approved order, or rights that cannot legally be excluded.

Exchanges are subject to return eligibility, approval and availability; they are not automatic. Eligible full-price, non-custom items can be considered within the 14-day delivery window. Customers may need to pay return shipping, new shipping and any price difference. Personalized, made-to-order, Final Sale and Buy 2 Get 1 Free items cannot be exchanged for an incorrect customer selection or preference change.

Email us within 7 calendar days of delivery with your order number and clear photos of the complete product, the issue, packaging and shipping label. Keep the item and packaging until we respond. We may request further information and will review the appropriate replacement, refund or other resolution. This is different from a preference-change return.

Contact us if the item is materially different from the approved order; a final-sale label does not remove the policy’s exceptions or your applicable statutory rights.

After an authorized return is received and inspected, we normally issue an eligible refund to the original payment method within 3 business days and email confirmation. Your bank or payment provider may need a further 5–10 business days to post the credit. Shipping and any other applicable adjustments are handled under the return policy.

Email us as soon as possible, ideally within 1–2 hours of ordering and within 2 hours for address corrections. Include your order number and the exact change. Requests are not guaranteed because production and fulfillment can begin quickly. Orders that have entered production or shipped cannot be canceled, and we cannot guarantee an address change or interception after a shipping label is created.

Add three eligible phone cases and the lowest-priced eligible case is free. No code is required; confirm the discount before completing checkout. Eligibility, models and availability can change. All participating items are final sale for preference changes and incorrect customer selections, subject to the exceptions in our return policy.

Unless an offer states otherwise, promotions cannot be combined. Eligible matching sets save 15% on 2 items, 20% on 3 and 25% on 4 or more. Savings apply automatically in cart; exclusions apply and personalized products are excluded from this set offer. Shopify applies the best eligible offer rather than stacking it with Buy 2 Get 1 Free. Check the final discount and shipping eligibility before paying.

Available payment options are shown at checkout and may depend on your location and device. These can include major credit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Any installment eligibility and terms are provided by the payment provider.

Email hello@shopcaselix.com or use our contact form. We normally respond within 1–2 business days. For an existing order, include the order number and relevant photos.

Product issues are assessed under our return policy and any warranty expressly included with your product. A protective case does not guarantee that your device will never be damaged. Nothing in these answers limits consumer rights that cannot legally be excluded.