Shipping Policy

Last updated: September 15, 2026

CASELIX is committed to providing clear shipping information. Available methods, exact prices, and the final estimated delivery window are displayed at checkout based on the products in your order and destination.

Order processing

Most orders are prepared for shipment within 1–2 business days, excluding weekends and holidays. Personalized, made-to-order, high-volume, preorder, or promotional orders may require additional processing time when disclosed on the product page or during checkout.

Processing time is separate from carrier transit time. Delivery estimates begin after the carrier accepts the package and are estimates rather than guaranteed arrival dates.

United States

• Standard shipping: generally 3–7 business days after shipment; $5.99 for orders below $50.
• Free standard shipping: available on eligible U.S. orders of $50 or more after discounts and before taxes.
• Priority shipping: generally 1–3 business days after shipment; currently $9.99 where available.

Canada

Economy international delivery is generally estimated at 6–10 business days after shipment. Current rates generally range from $10–$15 USD depending on the products ordered. Some products may qualify for free standard shipping at $50 USD or more. The rate displayed at checkout controls.

International shipping

Standard international shipping generally ranges from $15–$20 USD, with delivery estimates commonly between 6–15 business days after shipment. Express service may be available for approximately $40 USD. Australia, the United Kingdom, Italy, Mexico, and New Zealand may have country-specific rates. The exact rate and estimate displayed at checkout controls.

Customs, taxes, and import charges

International customers are responsible for customs duties, import taxes, brokerage charges, and other destination-country fees unless checkout expressly states that they were collected. Customs processing can delay delivery and is outside CASELIX’s control.

Tracking

When tracking is available, a shipping-confirmation email is sent after the order is handed to the carrier. Tracking can take 24–72 hours to begin updating. Orders containing multiple products may arrive in separate packages.

Address accuracy and changes

Customers are responsible for providing a complete and accurate address. Contact hello@shopcaselix.com as soon as possible to request an address correction. Changes are not guaranteed after production or fulfillment begins. Additional shipping charges caused by an incorrect, incomplete, refused, or unclaimed address may be deducted from a refund or charged before reshipment.

Delays, lost packages, and delivered scans

Weather, customs, peak-season volume, labor disruptions, and carrier events can affect delivery. If we cannot ship within an advertised timeframe, we will provide an updated estimate and any cancellation or refund options required by applicable law.

If tracking stops updating or a package appears lost, contact us so we can investigate with the carrier. If tracking shows “Delivered” but the package cannot be found, first check the delivery area, household members, neighbors, and the carrier. CASELIX will assist with a carrier investigation, but replacement or refund eligibility depends on the investigation, address accuracy, applicable carrier coverage, and applicable law.

Questions

Email hello@shopcaselix.com and include your order number.