Order support
Include your order number
For order changes, delivery questions, damage or returns, include your order number and the email used at checkout. Photos of the item and packaging help us resolve product concerns faster.
Customer care
How can we help?
Send us a message and our team will respond as soon as possible. One message with all relevant details helps us assist you more efficiently.
Personal requests
Tell us what you envision
If you want a name, initials, a different placement or a matching pattern that is not listed, contact us before ordering. We will confirm whether we can accommodate it.
Email: hello@shopcaselix.com
Typical response time: 24–72 business hours, excluding weekends and holidays.
Mailing address: CASELIX, 3050 Dyer Blvd, PMB 249, Kissimmee, FL 34741, United States
Please do not mail a return without authorization. Unapproved packages may not be accepted or correctly matched to your order.
Send a message
Please include your order number when applicable.