Pretty Basics

Tough Case: Style Meets Supreme Defense

 Feel: Embrace the trusty shield of a champion with our dual-layered design – soft silicone within, steadfast hard shell outside.

Finish: Armor up in the subdued elegance of the radiant glow of Glossy.

Protection Powers: Vigilant bezels safeguard your screen, and legendary camera protection ensures your phone is ready for catwalks and combat.

For: Warriors and fashionistas who face challenges stylishly, expecting their phone to match their mettle.

 Our Design: Unmatched Quality and Craftsmanship

- All designs printed on the same high-quality material.

- No wood or glitter used – just a permanent print that withstands daily use.

- Scratch and fade-resistant for long-lasting elegance.

- Actual products and colors may vary slightly from images due to screen settings.

- Custom and handcrafted premium phone cases, ensuring a unique touch.

 For: Those who appreciate unmatched quality, durability, and a touch of individuality in their phone accessories.

ENVÍO DE PRIMERA CLASE:

Enviamos todos los pedidos el mismo día excepto fines de semana y días festivos.
El envío suele tardar entre 2 y 5 días laborables de media.
Utilizamos empaques de primera línea para recibir su pedido de manera segura.

Envio domestico:

Los pedidos se envían a través de USPS desde Kissimmee, FL dentro de las 24 horas, de lunes a sábado.

-Envío Gratis (2-5 días)

-USPS prioritario (1-3 días) - $9

Envío internacional:

Envío gratis (7-14 días) - Pedidos $60+

Devoluciones gratis:

Si no está satisfecho con su pedido, devuélvalo dentro de los 14 días posteriores a la entrega para obtener un reembolso completo. Aprende más

What’s the primary shipping carrier for Caselix?

USPS (United States Postal Service) is our primary shipping carrier for all U.S. orders. For international shipments, we work with trusted global delivery partners depending on the destination.

How does free shipping for U.S. orders work?

We offer Free Standard Shipping on U.S. orders $50 and up, with an estimated delivery time of 3–5 business days. Orders under $50 ship at a flat rate of $5.00 USD.

What U.S. shipping options are available?

• Standard Shipping: 3–5 business days — $5.00 USD (Free on orders $50+)

• Express Shipping: 1–2 business days — $10.00 USD

What are the shipping costs and delivery times for Canada?

• Economy International Shipping:
  6–10 business days — $15.00 USD

How much does international shipping cost (excluding Canada)?

• Standard International Shipping:
  10–15 business days — $20.00 USD

• Express International Shipping:
  3–8 business days — $40.00 USD

Do you offer country-specific shipping rates?

Yes. We offer specialized rates for select countries, including Australia and the United Kingdom, with free standard shipping on qualifying orders. Shipping costs and delivery times are shown at checkout based on your location.

How long does it take for my order to arrive?

• U.S. orders: 3–5 business days (Standard)

• International orders: Typically 7–15 business days, depending on location and shipping method selected

Where do you ship from?

All orders ship from Kissimmee, Florida (USA).

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your delivery.

Are your phone cases MagSafe compatible?

Yes. Our Tough Cases and Metallic Cases are available in MagSafe-compatible options. Only cases with a visible magnet ring will work with MagSafe accessories.

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. To start a return, email us at hello@shopcaselix.com.

Do you offer exchanges?

Yes. If you’d like to exchange an item for a different size or color, please contact us at hello@shopcaselix.com and we’ll assist you.

What if my package is lost or arrives damaged?

• If tracking shows “Delivered” or an incorrect address was provided, we are not responsible.

• For damaged items, please contact us with photos so we can make it right.

Can I combine multiple promotions?

Only one promotion can be used per order. Sale items are already discounted, are final sale, and include free shipping when applicable.

What payment methods do you accept?

We accept all major credit cards and PayPal.

How can I contact customer service?

You can reach us at hello@shopcaselix.com or through our website’s contact form. We typically respond within one business day.

Please note that sale items and BOGO offers are final sale and not eligible for returns. For other items, returns must be postmarked within 14 days of purchase in new, unused condition with original tags and packaging. Return shipping costs are the customer's responsibility.

For full details, check out our Return Policy here Returns & Refunds