FAQs for Caselix's Shipping and Orders

  1. What's the primary shipping carrier for Caselix?

    • USPS (United States Postal Service) is our primary shipping carrier for all orders.

  2. How does free shipping for U.S. orders work?

    • Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.

  3. How much is Priority Shipping for U.S. orders?

    • Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.

  4. What are the shipping costs and times for Canada?

    • USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.

  5. How much does international shipping cost, excluding Canada?

    • Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).

  6. I have an issue with my order and want to return the item. How can I do it?

    • Simply email us at hello@shopcaselix.com with a reason for your return, and we will be happy to resolve your issue.

  7. Are your phone cases MagSafe compatible?

    • Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.

  8. What is your return policy?

    • We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at hello@shopcaselix.com to initiate a return.

  9. How long does it take for my order to arrive?

    • Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.

  10. Do you offer exchanges?

  • Yes. If you wish to exchange an item for a different size or color, please contact us at hello@shopcaselix.com.
  1. Lost package or damaged item?
  • If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.
  1. Where do you ship from and how long does it take?
  • We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.
  1. Can I combine multiple promotions?
  • Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.
  1. What payment methods do you accept?
  • All major credit cards and PayPal are accepted.
  1. Can I track my order?
  • Yes, a tracking number will be provided once your order ships.
  1. How can I contact customer service?
  • Reach out to us at hello@shopcaselix.com or via our website's contact form. We typically respond within one business day.