Frequently Asked Questions

How long does processing take?

Most orders are prepared within 1–2 business days, excluding weekends and holidays. Personalized, made-to-order, preorder, peak-season, and promotional orders may require additional time when disclosed.

What are the U.S. shipping options?

Standard shipping is generally 3–7 business days after shipment and costs $5.99 below $50. Eligible U.S. orders of $50 or more receive free standard shipping. Priority shipping is generally 1–3 business days after shipment and currently costs $9.99 where available. Checkout displays the final rate and estimate.

Do you ship internationally?

Yes. Our 2D cases, clearance stock and warehouse-stock lens protectors ship from Florida; other products ship through production partners. Eligible partner cases and smaller accessories have destination rates, including £5.99 to the UK, US$10.99 to most EU destinations, US$8.99 to Italy and A$14.99 to Australia, with eligible free standard shipping at US$50 after discounts for those routes. Canada and New Zealand have eligible US$100 thresholds. Larger covers and supplier-specific products have separate rates. Mixed-group orders can have combined charges. See Shipping Information for the full rate breakdown. Checkout confirms available services and the total.

Can I track my order?

When tracking is available, we email it after shipment. Allow 24–72 hours for the first carrier update.

What is the return policy?

Eligible full-price, unused items may be returned within 14 calendar days of confirmed delivery, subject to the return policy. Personalized, made-to-order, final-sale and Buy 2 Get 1 Free items cannot be returned for preference changes or an incorrect customer-selected model. Confirmed damaged, defective or incorrect items are handled under the policy’s exceptions. Customers pay return shipping for eligible non-defective returns. Review the full return policy before mailing anything.

Can I change or cancel an order?

Email us within 1–2 hours of ordering. Requests are not guaranteed because production and fulfillment can begin quickly.

What if I ordered the wrong phone model?

Device selection is the customer’s responsibility. Eligible full-price, non-custom items may be returned within 14 days of delivery, with return shipping paid by the customer. Personalized, made-to-order, final-sale and Buy 2 Get 1 Free items cannot be returned for an incorrect customer selection. Review the full return policy for eligibility.

What if my order arrives damaged or incorrect?

Email us within 7 calendar days of delivery with your order number and clear photos. We will review the issue and provide an appropriate solution.

What if tracking says delivered but I cannot find the package?

Check the delivery area, household members, neighbors, and the carrier first. Then contact us so we can help investigate. Resolution depends on the carrier investigation, address accuracy, coverage, and applicable law.

Are all cases MagSafe compatible?

No. MagSafe compatibility applies only to case types and variants specifically identified as MagSafe compatible. Check the selected case type and product description before ordering.

Are glitter, pearl, marble, gemstone, or textured effects real?

Unless the product description expressly says otherwise, these effects may be printed artwork rather than physical materials or raised texture.

How does Buy 2 Get 1 Free work?

Add three eligible phone cases and the lowest-priced eligible case is free. The discount applies automatically. All items purchased through this promotion, including the free item, are final sale for preference changes or an incorrect customer-selected model, size, color or case type. Confirmed damaged, defective or incorrect items remain subject to the return policy’s exceptions. See the complete offer terms.

Can promotions be combined?

Unless an offer expressly states otherwise, only one promotion or discount can be used per order.

How can I contact CASELIX?

Email hello@shopcaselix.com. We normally respond within 1–2 business days.