Frequently Asked Questions

How long does processing take?

Most orders are prepared within 1–2 business days, excluding weekends and holidays. Personalized, made-to-order, preorder, peak-season, and promotional orders may require additional time when disclosed.

What are the U.S. shipping options?

Standard shipping is generally 3–7 business days after shipment and costs $5.99 below $50. Eligible U.S. orders of $50 or more receive free standard shipping. Priority shipping is generally 1–3 business days after shipment and currently costs $9.99 where available. Checkout displays the final rate and estimate.

Do you ship internationally?

Yes. Rates and estimates vary by destination and product. Canada is generally 6–10 business days at $10–$15 USD. Standard international rates commonly range from $15–$20 USD, and express service may be available. Customs duties and import charges are the customer’s responsibility unless collected at checkout.

Can I track my order?

When tracking is available, we email it after shipment. Allow 24–72 hours for the first carrier update.

What is the return policy?

Eligible unused items may be returned within 14 calendar days of confirmed delivery. Personalized products are final sale except when confirmed damaged, defective, or incorrect. Customers pay return shipping for preference changes or ordering the wrong model. Review the full return policy before mailing anything.

Can I change or cancel an order?

Email us within 1–2 hours of ordering. Requests are not guaranteed because production and fulfillment can begin quickly.

What if I ordered the wrong phone model?

Device selection is the customer’s responsibility. Eligible non-custom items may be returned within 14 days of delivery, with return shipping paid by the customer. Personalized products cannot be returned for an incorrect customer selection.

What if my order arrives damaged or incorrect?

Email us within 7 calendar days of delivery with your order number and clear photos. We will review the issue and provide an appropriate solution.

What if tracking says delivered but I cannot find the package?

Check the delivery area, household members, neighbors, and the carrier first. Then contact us so we can help investigate. Resolution depends on the carrier investigation, address accuracy, coverage, and applicable law.

Are all cases MagSafe compatible?

No. MagSafe compatibility applies only to case types and variants specifically identified as MagSafe compatible. Check the selected case type and product description before ordering.

Are glitter, pearl, marble, gemstone, or textured effects real?

Unless the product description expressly says otherwise, these effects may be printed artwork rather than physical materials or raised texture.

How does Buy 2 Get 1 Free work?

Add three eligible phone cases and the lowest-priced eligible case is free. The discount applies automatically. Returns recalculate the promotion. See the complete offer terms.

Can promotions be combined?

Unless an offer expressly states otherwise, only one promotion or discount can be used per order.

How can I contact CASELIX?

Email hello@shopcaselix.com. We normally respond within 1–2 business days.