Privacy policy

 

Last updated: September 15, 2026

This Privacy Policy explains how Flip Cart LLC, doing business as CASELIX (“CASELIX,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit or make a purchase from www.shopcaselix.com, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with CASELIX, we may collect:

  • Contact and order information: name, email, phone number, billing and shipping addresses, order details, returns, and customer-support communications.

  • Payment information: payment method and transaction information. Complete payment-card details are generally processed by Shopify and payment providers rather than stored directly by CASELIX.

  • Account information: account credentials and preferences if you create or use a customer account.

  • Personalization content: photos, text, names, monograms, logos, design instructions, and messages submitted for custom products.

  • Device and usage information: IP address, browser, device identifiers, cookie data, pages viewed, shopping activity, referring sources, approximate location, and interactions with emails or advertisements.

  • Information from service providers and marketing partners: analytics, attribution, fraud-prevention, advertising, delivery, review, and engagement information.

How we use information

We use personal information to process and fulfill orders; produce personalized products; provide customer service; manage returns and fraud prevention; operate and improve our website; communicate transactional information; send marketing where permitted; personalize content and advertising; measure campaign performance; collect reviews; protect our rights and customers; and comply with legal, tax, accounting, and regulatory obligations.

How we disclose information

We may disclose information to service providers that help us operate the business, including Shopify; payment processors; production and fulfillment partners; shipping and tracking providers; email and SMS marketing providers such as Klaviyo; analytics and advertising services such as Google and Meta; review, customer-support, security, and fraud-prevention providers; professional advisers; and government authorities when legally required. These providers may use information only as permitted by their agreements and applicable law.

We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

Targeted advertising and sale or sharing

Some privacy laws define certain advertising or analytics disclosures as a “sale,” “sharing,” or targeted advertising even when money is not exchanged. Where required, you may opt out through the “Your Privacy Choices” or cookie-preferences link available on the storefront, by using a legally recognized browser signal such as Global Privacy Control where supported, or by emailing us.

Cookies and tracking

We and our providers use cookies, pixels, and similar technologies for essential storefront functions, remembering preferences, analytics, fraud prevention, and advertising. Available cookie choices depend on your location. Blocking some cookies may affect store functionality.

Personalized-product content

Customer-submitted photos and artwork are used to produce and support the requested order. Do not submit content you do not have the right to use. We may share that content with production providers solely as needed to fulfill the order, provide support, or comply with law.

Data retention

We retain information for as long as reasonably necessary for the purposes described above, including fulfillment, support, fraud prevention, tax and accounting records, dispute resolution, and legal compliance. Retention periods vary by information type and legal obligation.

Security

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; and opt out of certain sales, sharing, targeted advertising, or marketing. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law.

To submit a privacy request, email hello@shopcaselix.com with the subject “Privacy Request.” You may appeal a decision by replying to our response and stating that you wish to appeal. You may also have the right to contact your local privacy regulator.

Marketing communications

You can unsubscribe from promotional emails using the unsubscribe link in each message. We may still send non-promotional messages about orders, accounts, safety, or policy updates.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and delete it when appropriate.

International transfers

We and our providers may process information in countries other than where you live. Where required, appropriate contractual or legal safeguards are used for cross-border transfers.

Third-party links

Our website may link to third-party services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date identifies the current version. Material changes will be communicated when required.

Contact us

Flip Cart LLC d/b/a CASELIX
3050 Dyer Blvd, PMB 249
Kissimmee, FL 34741
United States
hello@shopcaselix.com