• Free Standard Shipping for all U.S. orders.
• Specialized Rates for select products.
• More Country-Specific Rates for faster delivery.
• NEW: Shipping Information for Tough cases, Apple watch bands, Galaxy watch bands, and Airpods Max case.

U.S. Orders:

• Economy: 5-8 business days, Free
• Express: 1-2 business days, $10.00 USD
• Standard: 3-4 business days, $4.99 USD

Canada:

• Economy International: 6-10 business days, $10.00 USD

International (Excluding Canada):

• Standard Shipping: 6-9 Days, $15.00 USD

Specific Country Rates:

• Australia: Express: 1-2 Business Days, $10.00 USD, Standard: 2-8 Days, $4.99 USD
• Italy: Standard: 6-9 Business Days, $4.99 USD
• Mexico: Standard Shipping: 6-10 Days, $8.00 USD
• New Zealand: Express: 2-4 Business Days, $13.00 USD, Standard: 6-10 Days, $8.00 USD
• United Kingdom: Express: 1-2 Business Days, $10.00 USD, Standard: 1-3 Days, $4.99 USD

More Information: Kindly take a moment to review our comprehensive shipping policy to familiarize yourself with these exciting changes. Learn more

Free Returns:

If you're not satisfied with your order, ship it back within 14 days of delivery for a full refund! Learn more

1. What's the primary shipping carrier for Caselix?

   • USPS (United States Postal Service) is our primary shipping carrier for all orders.

2. How does free shipping for U.S. orders work?

   • Every U.S. order benefits from free Standard Shipping, estimated to deliver within 3 to 5 business days.

3. How much is Priority Shipping for U.S. orders?

   • Priority Shipping is available at a flat rate of $10, estimated to deliver within 1 to 2 business days.

4. What are the shipping costs and times for Canada?

   • USPS Economy International shipping for Canada is available at a flat rate of $15, estimated to take 6 to 10 business days.

5. How much does international shipping cost, excluding Canada?

   • Standard International Shipping: $20 (10-15 days). Express International Shipping: $40 (3-8 days).

6. I have an issue with my order and want to return the item. How can I do it?

   • Simply email us at hello@shopcaselix.com with a reason for your return, and we will be happy to resolve your issue.

7. Are your phone cases MagSafe compatible?

   • Yes. Our Tough Cases and Metallic phone cases are available both in MagSafe. Please be mindful of this when picking your desired phone case type. Only cases with a Magnet ring will work with all MagSafe accessories.

8. What is your return policy?

   • We accept returns within 14 days of purchase as long as the item is unused and in its original packaging. Please contact us at hello@shopcaselix.com to initiate a return.

9. How long does it take for my order to arrive?

   • Typically, it's 3-5 business days for U.S. deliveries. International orders can take up to 14 days.

10. Do you offer exchanges?

• Yes. If you wish to exchange an item for a different size or color, please contact us at hello@shopcaselix.com.

11. Lost package or damaged item?

• If tracking shows "delivered" or an incorrect shipping address was provided, we aren't responsible. For damaged items, contact us with photos.

12. Where do you ship from and how long does it take?

• We're based in Kissimmee, FL (USA). US orders take 3-5 days, and international orders take 7-14 days post-shipping.

13. Can I combine multiple promotions?

• Only one promo can be used at a time. Sale items, which are non-refundable, already have discounts and come with free shipping.

14. What payment methods do you accept?

• All major credit cards and PayPal are accepted.

15. Can I track my order?

• Yes, a tracking number will be provided once your order ships.

16. How can I contact customer service?

• Reach out to us at hello@shopcaselix.com or via our website's contact form. We typically respond within one business day.

🎉 Introducing Caselix Special: Buy 2 Get 1 Free on Prestige Collection Tough Cases! 🎉

Upgrade your device protection with our premium Tough Cases from the Prestige Collection! For a limited time, take advantage of our exclusive Caselix Special – Buy 2 Tough Cases and get the 3rd one absolutely FREE! No codes needed, just add three items to your cart, pay for two, and enjoy complimentary shipping!

🛡️ Key Details:

• Offer: Buy 2 Tough Cases, Get 1 Free
• Collection: Prestige Collection
• Promo Code: Not required
• Additional Perk: Free shipping on your entire order

🔒 Why Choose Our Tough Cases from Prestige Collection?

• Ultimate Protection: Engineered for maximum durability and impact resistance.
• Sleek Design: Stylish cases that complement your device without compromising on strength.
• Precision Fit: Tailored to ensure easy access to all buttons, ports, and features.
• Versatile Styles: Choose from a variety of sophisticated designs to suit your personal taste.

🌟 How to Redeem:

1. Browse our Prestige Collection Tough Cases.
2. Add any three items to your cart.
3. Pay for only two – the third one is on us!
4. Enjoy complimentary shipping on your entire order.

🚨 Important Note:

• This promotion is exclusive and cannot be combined with any other ongoing promotions.
• The Caselix Special is available for a limited time only, so act fast!

💼 Don't Miss Out on the Caselix Special! Upgrade your device protection with style and strength. Embrace the Caselix Special today and equip your device with the best! Shop now and secure your Prestige Collection Tough Cases at an unbeatable value.

🌐 Shop Now: www.shopcaselix.com

Terms and conditions apply. Free item will be the lowest-priced Tough Case in the cart. Free shipping applied at checkout.

*Terms and conditions apply. Promotion valid until [expiration date]. Free item will be the lowest-priced Tough Case in the cart. Free shipping applied at checkout.*This revised disclaimer makes it clear that the promotion is only applicable to phone cases.